GovWire

Guidance: Contact APHA

Animal Plant Health Agency

November 1
15:10 2022

Pet travel scheme and quarantine (GB)

Find out how to bring your pet dog, cat or ferret to Great Britain.

Pet Travel helpline
pettravel@apha.gov.uk
Telephone: 0370 241 1710
Monday to Friday, 8.30am to 5pm (closed on bank holidays)

Check the rules on pet travel into Northern Ireland.

Animal disease

If you think an animal might have a notifiable disease:

England

In England, call the Defra Rural Services Helpline on 03000 200 301 and choose the relevant options for APHA.

Wales

In Wales, telephone 0300 303 8268. There is an option for callers to hear the telephone message in Welsh. We will try to connect you to a Welsh-speaking person

Scotland

In Scotland, contact your local Field Services office

Post-mortems

Great Britain: contact your local Post-mortem Examination Centre

Bovine tuberculosis (TB)

England

In England, telephone 03000 200 301 or email TB.Advice@apha.gov.uk

If emailing, please include:

  • your telephone number
  • your business name and address
  • County Parish Holding Number AKA CPH (if you have one)
  • the type of enquiry you want to make in the subject (like testing or restrictions)

Wales

In Wales, telephone 0300 303 8268 or email apha.cymruwales@apha.gov.uk

Scotland

In Scotland, contact your local Field Services office

Post-mortems

Great Britain: contact your local Post-mortem Examination Centre

Animal health and welfare

The helplines are open Monday to Friday, 8.30am to 5pm. There is an out of hours facility on the same number for reporting suspicion of notifiable diseases in animals or urgent animal welfare issues.

England

For welfare reports, email customeradvice@apha.gov.uk

Please include:

  • your telephone number if comfortable with sharing
  • your name and address if comfortable with sharing
  • WhatThreeWords or Map Reference of the incident
  • the type of enquiry you want to make in the subject (like Welfare Report)

Alternatively, call the Defra Rural Services Helpline on 03000 200 301 and choose the relevant options for APHA.

Wales

apha.cymruwales@apha.gov.uk
Telephone: 0300 303 8268

Theres an option for callers to hear the telephone message in Welsh. We will try to connect you to a Welsh-speaking person.

You can send correspondence in English or Welsh to:

Gwasanaeth Maes Cymru/Wales Field Services
Swyddfeydd Penrallt Offices
Caernarfon
Gwynedd
LL55 1BN

Scotland

In Scotland, contact your local Field Services office

Artificial breeding controls

Great Britain: telephone 03000 200 301 or email farmandgermcarlisle@apha.gov.uk

Animal feed controls

England: telephone 03000 200 301 or email CSCOneHealthAFC@apha.gov.uk

Wales: telephone 0300 303 8268 or email apha.cymruwales@apha.gov.uk

Scotland: contact your local Field Services office

Poultry Health Scheme

England: telephone 03000 200 301 or email CSCOneHealthPHS@apha.gov.uk

Wales: telephone 0300 303 8268 or email apha.cymruwales@apha.gov.uk

Scotland: contact your local Field Services office

Laboratory services

See guidance on laboratory services and prices

Animal imports

Great Britain: telephone 03000 200 301

For advice on import requirements and authorisations for live animals or animal products, email: imports@apha.gov.uk

For imports risk management, email: importsriskmanagement@apha.gov.uk

You can find more details on how to import live animals and germinal products from the EU to Great Britain.

You can also find further information on rules to follow if youre transiting animals and animal products through Great Britain.

Animal exports

Exports of animals and animal byproducts

Great Britain: telephone: 03000 200 301

Email addresses

Exports of cattle, pigs, sheep and goats: Livestockexports@apha.gov.uk

Export of horses and ponies: EquineExportsCarlisle@apha.gov.uk

Export of semen, ova and embryos of all animal species: farmandgermcarlisle@apha.gov.uk

Exports of pet animals (cats, dogs, ferrets and all other small pet animals): petexports@apha.gov.uk

Export of meat products, meat preparations, dairy products, pet food, hides and skins, wool, pharmaceutical products and other miscellaneous animal products: exports@apha.gov.uk

Support for Product of Animal Origin export application forms: processingteam@apha.gov.uk

Export of fish and fishery products: exports@apha.gov.uk

Exports of poultry and hatching eggs, birds, zoo and circus animals and all other live animals not covered by other teams: LiveAnimalExports.Carlisle@apha.gov.uk

Welfare in transport: WIT@apha.gov.uk

Artificial breeding controls: farmandgermcarlisle@apha.gov.uk

Animal registration and licences, including byproducts

Animal byproducts (site approval and registration)

England: telephone 03000 200 301 or email CSCOneHealthABP@apha.gov.uk

Wales: telephone 0300 303 8268 or email apha.cymruwales@apha.gov.uk

Scotland: contact your local Field Services office

Animal gatherings and shows (including birds) licensing

In England: telephone 03000 200 301

For animal gatherings, email: CSCOneHealthAGO@apha.gov.uk

For bird gatherings only, email customeradvice@apha.gov.uk

Please include the following information in your email:

  • date or dates of the gathering
  • location of gathering (address and postcode)
  • types and numbers of birds expected
  • purpose of the gathering - such as show, sale, racing
  • your name, address

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