Published 7 August 2014
Last updated 14 June 2024
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Updated RW1 link.
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Contact email address updated.
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Updated out of hours contact telephone number.
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4.3 Telephone calls updated with new information.
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Edited chapter 7.3 - summary report, reporting days extended from 15 to 20
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Complaints section, text up-dated.
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Annual review to the service charter
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Changes have been made to update the FHI Service charter inline with current processes.
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Annual review
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First published.
