GovWire

The Co-operative Bank breached the Order by failing to publish up-to-date service quality information on its website between 15 August 2022 and 3 October 2022. The Co-operative Bank has now taken steps to end the breach and to prevent a recurrence.

The Co-operative Bank discovered this breach on 3 October 2022. However, it only reported this to the CMA on 31 January 2023. The Co-operative Bank therefore failed to notify the CMA of the breach within the 14 days required under the Order.