Competition Markets Authority
This investigation forms part of the CMAs consumer enforcement work, tackling potentially harmful online selling practices
Case timetable
| Date | Action |
|---|---|
| 31 March 2023 | Case launch |
Consultation letter
16 November 2023: The CMA has written to Wowcher Limited, LivingSocial Limited and other firms in the same corporate group (Wowcher) in relation to possible breaches of consumer protection law. The letter details the CMAs specific concerns about Wowchers online sales practices, including whether its countdown timers and other urgency claims mislead consumers. The CMA has asked Wowcher to take steps to address its concerns. Wowcher now has an opportunity to respond to the CMAs concerns and avoid possible court action by signing undertakings setting out how it will address those concerns.
- Press notice: CMA calls on Wowcher to change its online sales practices (16.11.23)
Case opening
31 March 2023: The Competition and Markets Authority (CMA) has opened an investigation into Wowcher Limited, LivingSocial Limited and other firms in the same corporate group (the Wowcher Group)s compliance with consumer protection law.
As part of this, the CMA is investigating the Wowcher Groups use of countdown timers and other urgency claims.
The CMA will now engage with the Wowcher Group and gather evidence to consider whether the CMA thinks any of the companies in the group have broken consumer protection law. The CMA is at the initial stage of its investigation. Accordingly, it should not be assumed that any company under investigation has broken consumer protection law.
- Press notice: Wowcher investigated over online urgency claims (31.3.23)
How we use your information
In the course of an investigation, we may obtain personal information about individuals. Personal information we may collect includes personal data such as names, business titles and personal or business contact email addresses. If we have received personal information then this will be handled in accordance with our obligations under the Data Protection Act 2018 and with other legislation designed to protect individuals privacy.
Further details of the CMAs approach and your rights and the CMAs obligations in respect of this data are set out in our Personal information charter
Contact
- Director, Fred Houwen
- Senior Responsible Officer, George Lusty