Defence Infrastructure Organisation
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Overview
The provision of good quality homes for Service personnel and their families is an important priority for the Ministry of Defence (MOD).
The Defence Infrastructure Organisation (DIO) manages around 49,000 homes in the UK on behalf of the MOD and is also responsible for planning for future requirements and targeted improvement programmes.
DIO operates four Regional Accommodation Maintenance Services (RAMS) contracts which provide statutory and mandatory checks, repair and maintenance services and the preparation of allocated homes for Service families. Amey Community Ltd manage the Northern and Central regions and VIVO cover the South East and South West.
On behalf ofDIO, Pinnacle Group Ltd operate our UK National Service Centre through the National Accommodation Management Services (NAMS) contract. This provides a single point of contact for requests from families living in Service Family Accommodation (SFA) including raising repairs and maintenance issues, the allocations of homes and conducting move-in and move-out appointments. Contact details can be found on the Pinnacle Service Families website. Pinnacle also provide DIO with consolidated management information, which DIO uses to manage the four regional contracts directly.
Service Family Accommodation in Buckinghamshire (MOD/Crown Copyright).
The UK and European Support Groups Customer Service Charters are DIOs commitment to Service personnel and their families to provide decent living standards and excellent customer service. We are committed to improving the condition and standard of the Service Family Accommodation (SFA) estate; sustaining improved levels of maintenance and repair performance; and enhancing customer service.
Latest news for SFA residents
Update 27 January 2025
Stock Condition Surveys of SFA
Following the deal agreed on 16 December 2024 to bring armed forces housing back into public ownership, DIO will be undertaking an independent Stock Condition Survey of SFA. This will help to provide a detailed assessment of the condition of SFA homes and inform future plans about where and how to invest in SFA.
The Stock Condition Survey is not the same as a Combined Accommodation Assessment System (CAAS) survey and the outcome will not impact CAAS charges.
Around 2,500 homes across the UK will be surveyed. It is expected that inspections will be completed by the end of April 2025.
If your home is selected for inclusion in the programme you will receive a letter approximately one week before the intended date of inspection. Letters will be issued from Jones Lang LaSalle (JLL) who are undertaking the inspections for DIO. JLL surveyors will bring identification letters to inspections signed by DIO.
The surveys will take a maximum of 1 hour and will include inspecting the home both internally and externally. DIO is appreciative of your support and for providing access to your home should it be selected.
Please note that this is not an inspection to highlight any immediate repair issues and that these should be reported to Pinnacle in the usual way.
Update 17 December
Update 28 November
Update 31 October
Update 20 September
Update 9 July
Update 21 June
Update 2 May
Included in this issue of Families First:
- a message from DIO Head of Accommodation, Air Commodore Leah Griffin
- DIO SFA townhall sessions
- summer move-ins
- UK SFA Customer Satisfaction Surveys
Update 7 March
A Safety Recall has been issued by Ideal regarding theHeating Logic 2 gas combi & system boiler range. There are around 2,500 Logic 2 boiler type installed in Service family homes across the UK.
Families are still able to use the boilers, however, Ideal is advising that families repressurise their boiler and ensure they register their details for an upgrade. Instructions on how to do this are on Ideals website: www.idealsupport.co.uk.
Idea