Department For Transport
March 30
06:00
2023
Detail of outcome
The agreed actions of the consumer experience at public chargepoints consultation are that we will mandate:
- a minimum payment method for all new chargepoints 8kW and over, as well as retrofit existing chargepoints at 50kW and over
- pricing transparency to guarantee a consistent pricing metric across the public network
- industry-led payment roaming to support consumers and fleets with ease of payment
- a data standard for all chargepoints with all open and some dynamic data made available to consumers as standard
- a 99% reliable charging network across all rapid chargepoints including the strategic road network
Original consultation
Consultation description
The Office for Zero Emission Vehicles (OZEV) is seeking views on ways to improve the consumer experience for electric vehicle drivers at public chargepoints. We want to introduce regulations that improve the consumer experience in the following 4 areas:
- making it easier to pay
- opening up chargepoint data
- using a single payment metric
- ensuring a reliable network
We propose approaches that recognise the risks and burdens to an emerging market while best meeting consumer needs. Were also seeking evidence on 3 emerging policy areas:
- accessibility for disabled consumers
- weatherproofing and lighting
- signage