Driver Vehicle Licensing Agency
December 12
14:08
2024
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The following includes some of DVLAs achievements for 2023 to 2024 included in this years report. We:
- processed 95.5 million individual customer transactions, 84% of which were processed through digital channels
- processed 4.4 billion digital interactions
- collected over 7.8 billion in Vehicle Excise Duty (VED)
- reached a historic milestone by launching the Driver and vehicles account in August 2023
- raised more than 276 million for HM Treasury and the Department for Transport in 2023 to 2024, through the sale and transfer of personalised registrations
- answered 6.3 million calls and a further 5.9 million calls were answered through our Interactive Voice Recognition systems
- retained our Customer Service Excellence accreditation for the 16th year