GovWire

You need to link the GOV.UK ID Check app to the GOV.UK website before you can use it to prove your identity. This confirms that youre the same person who signed in to your GOV.UK One Login to use a government service.

The app usually links to GOV.UK automatically. If this does not work, youll get instructions to help you link the app manually.

If you cannot link the app manually

There are a few things you can try if linking the app manually does not work.

Check youve started using a government service

You cannot use the app until youve signed in to GOV.UK One Login to use a government service. Make sure you do this before trying to link the app.

Check what services you can use with GOV.UK One Login.

Check the app will work on your smartphone

Make sure youre using either an:

• iPhone 7 or newer and running iOS 14 or higher with Safari or Chrome as your default web browser
• Android phone (for example Samsung or Google Pixel) running 10 or higher with Chrome as your default web browser

Check your web browser settings

Make sure youre:

• not using any ad-blocking software - you can check this in your web browser settings by looking for extensions or add-ons
• not looking at GOV.UK in a private or incognito window in your web browser

Go back to the service you need to use and start again

1. Close all the windows or tabs you have open.
2. Open a new window or tab in your web browser and go back to the service you need to use.
3. Sign in to GOV.UK One Login and try proving your identity with GOV.UK One Login again.