New publishers must complete the required training before they can have an account.
If youre the GOV.UK lead or a managing editor in your organisation, you can submit a request to:
You can also remove a user.
If you need a GOV.UK publishing account, you must apply to attend the required training.
The cross-government content community organises regular opportunities to learn and share knowledge. For example:
Find out about these and other learning opportunities on the content community service manual page.
There are different ways to request a change to GOV.UK content depending on whether the content is mainstream or Whitehall.
Its likely to be Whitehall content if:
To request a change to Whitehall content, talk to your organisations GOV.UK publishing team.
If it does not have government or publication in the URL, its mainstream and is managed by the content design team at GDS. For example: www.gov.uk/register-to-vote
To request a change to mainstream content, use the content requests form. You need a Signon account to access the form. If you need one, ask your departments GOV.UK lead.
For technical issues, or to request a change in functionality, read the guidance on support requests.
The GOV.UK content team can work on your request faster if you include:
a clear title that explains what needs to change - for example, Update phone numbers on Universal Credit guide
the section of content that needs to change - for example, Overview chapter, first paragraph
the reason for the change - how it helps meet the user need
how many users are affected (if you know)
the consequence for the user if the change is not made - for example, a user misses out on a benefit theyre entitled to because the eligibility criteria are wrong
evidence to support the change - for example, call centre feedback, user research or policy change
any deadlines or embargoes, and why - for example, an upcoming policy change or a new service launch
Explain as much as you can in the request itself. Write your request clearly and in plain English. Avoid acronyms, jargon and legal language.
Its fine to suggest wording if it helps to explain whats changed. However, the GOV.UK content team cannot put your copy straight onto GOV.UK, even if its signed off. Theyre responsible for presenting information in a way that users will understand.
Youll get a confirmation email with a Zendesk ticket number.
If you need to update the request, follow the link in the confirmation email.
Read about the steps involved in getting something published.
If the change will take less than 20 minutes to make, itll usually be made within a working day. For example, updating a fee or a phone number.
If the request is more complex, your ticket will be prioritised against other tickets. Itll be prioritised according to:
You can ask for content advice from the GDS content team. This could be about:
It may be a quick question about content youre working on or a request for a formal response you can share with colleagues in your organisation. Whatever the nature of your request, you need to clearly explain:
This will help us prioritise the work and understand how much detail to give in our response.
Request content advice using the GOV.UK support form.