GovWire

Ask BSR a question

You can use this service to ask BSR a question about:

• residents safety and involvement
• the responsibilities of designers, builders, building control bodies and others in the construction industry
• guidance and building safety law
• statutory committees
• staging building control applications for complex developments, for example, multi-building projects
• a BSR service, for example, Register or manage a high-rise residential building, Submit a mandatory occurrence notice or Register as a building inspector

If you do not want to give BSR your name and contact details, you can ask someone you trust to ask a question or make a complaint for you.

Learn more about BSR (on hse.gov.uk).

What you cannot use this service for

BSR cannot give advice on compliance with the building regulations.

You cannot ask BSR for pre-application advice about building control applications.

Complaints you can make to BSR

You can complain to BSR about:

• issues in a high-rise residential building that could lead to fire spreading
• issues in a high-rise residential building that could lead to part or all of the building collapsing
• issues with fire safety or structural integrity in a high-rise residential building that is being designed, built or renovated
• people and organisations we regulate, for example building inspectors and people accountable for safety in a building
• BSR itself

When not to complain

If you are a resident and want to complain about the building you live in, first raise your issue with a person accountable for building safety. For example, the buildings landlord or management company. Use this service if they have not dealt with your issue.

Do not use this service to report concerns about anti-social behaviour or the general cleanliness of a building. Report these issues to your landlord or management company.

Before you start

To ask a question, BSR will ask you for:

• your contact details, or the contact details of someone acting for you, so BSR knows who to respond to
• details of your question

To complain, BSR will ask you for:

• the building address, if the complaint is about a building
• your contact details, or the contact details of someone acting for you, so BSR knows who to respond to
• the name of the person or organisation you have previously complained to, if relevant
• details of your complaint, for example, the date you became aware of the problem, who youve already reported it to and when, if relevant
• any supporting information, such as photographs or documents you want to upload

Get help using this service

Telephone: 0300 790 6787

Monday, Tuesday, Thursday and Friday, 8:30am to 5pm

Wednesday, 10am to 5pm

Saturday, Sunday and UK bank holidays, closed

If you would prefer to speak on the phone in a language other than English, a translation service is available.

Find out about call charges.

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