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Home Office detention services order (DSO) about handling complaints in immigration removal centres, short-term holding facilities, holding rooms and during escort.
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Updated documents due to new processes.
Updated to reflect the removal of Annex C, and changes to Annex titles C-L.
Updated to reflect the change in team name from Detention Escorting Services (DES) to Detention Services (DS).
Added translations for annex D making a complaint DCF9 form.
Updated current DSO guidance to include further guidance on complaint escalation.
Annex K: reporting healthcare complaints.
Updated Annex B, Annex C, Annex D. New Annex I and J guidance added.
'Handling of complaints' document updated to include further guidance on local resolution.
Updated Annex G form to current address.
Updated annex D published.
Updated complaints handling guidance, Annex B, Annex C, Annex D. New Annex H guidance added.
Updated guidance and attached annex documents.
First published.