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Guidance: Behaviours and informal complaints resolution (JSP 763)

Ministry Of Defence

November 19
15:22 2024

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JSP 763 is the authoritative policy and guidance on behaviours and the informal complaints resolution process for all MOD Service personnel and civilian employees. It outlines the core behaviours expected within our organisation which contribute to an inclusive working environment where everyone can excel.

Updates to this page

Published 15 December 2010
Last updated 19 November 2024 +show all updates
  1. Updated JSP 763: Behaviours and informal complaints resolution - Part 1 (Policy) and Part 2 (Procedure).

  2. Hyperlinks updated in JSP 763.

  3. Updated: JSP 763: Behaviours and informal complaint resolution - Part 1 (Directive) and Part 2 (Guidance) and updated page details.

  4. Added updated document.

  5. Updated JSP document added efffective from 1 July 2013.

  6. First published.

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