Ministry Of Defence
Contact us
For casualty and compassionate cases contact our 24/7 telephone helpline 01452 519951
For other enquiries please use the contacts below:
| Graves | 01452 712612 ext 6304/6442/7659 |
| Deceased estates | 01452 712612 ext 6323/6301 |
| Inheritance tax | 01452 712612 ext 8174 |
| Historic military commemorations | 01452 712612 ext 6303/6082/5520 |
| Licensing | 01452 712612 ext 7330/6303 |
These numbers operate normal working hours.
Email: dbs-jcccgroupmailbox@mod.gov.uk
Postal address:
JCCC
Innsworth House
Imjin Barracks
Gloucester
GL3 1HW
Fax: 01452 510807
Actions to be taken now
Armed forces service personnel
What you need to do:
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update your next of kin and emergency contact on Joint Personnel Administration (JPA)
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make a will and enter details of the wills location on your JPA record
Guidance for regulars and reserves on writing and recording wills as well as their storage and eventual disposal on death or completion of service is available in DIN 2020DIN01-115 Tri-Service Arrangements for the administration of service wills.
Access is via MOD IT systems only.
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circulate the JPA P001 (a credit card sized form given to you by your Unit) to your family and friends, with your details (rank, name, service number.) written on the card
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download the on your Smart phone and share with your family and friends
| Next of kin | this is your closest living relative |
| Emergency contact | is the person you chose to be called first if you have an emergency |
Here is a short film outlining the role of the JCCC for you as a service person.
This film can only be viewed on personal devices.
Families and loved ones
What you can do to prepare:
- encourage the serving personnel to update the next of kin, emergency contact and will details on JPA
- ask the serving personnel for the JPA P001, a card which provides details about who to call in an emergency
- ask the serving personnel to download the and share to your device
Useful information to give the JCCC when you call:
- rank, name, service and unit
- service number
- date of birth
- details of the compassionate case
Here is a short film outlining the role of the JCCC for you as a family member or loved one of service personnel.
This film can only be viewed on personal devices.
Service Personnel Families Brief
Bereavement guide for families of service personnel
Families who have lost a loved one will receive a hard copy Purple Pack via their visiting officer. This online extended version contains further information, links, guidance and support.
Within the Purple Pack, you will find information on:
- immediate issues faced by families
- funerals
- entitlements and benefits
- various support networks
You can access the Purple Pack here
The JCCC Virtual Contact Card
Should your family need to contact the Joint Casualty and Compassionate Centre (JCCC), the JCCC Virtual Contact Card allows you to store the JCCCs 24/7 telephone number and contact details in your smartphone along with your Service Number to help JCCC assist them in the event of an emergency.
Once downloaded, you can open the JCCC Virtual Contact Card in your contacts and edit it to include your Service Number. This contact can then be saved and shared with your family to give them the information they need if they have to contact us.
All you need is your smartphone. Open this page on your mobile device and download the JCCC Virtual Contact card.
The format of the JCCC Virtual Contact Card may vary depending on your device and operating system. Older devices may not support vCard files.
Always remember to keep your personal data on your mobile device safe with a password and/or biometric authentication.
Download the
(if this link does not open automatically on your smartphone, please copy the link to a new browser window)
For more help please refer to the JCCC Virtual Contact Card user guide
Accessible Version
Casualty reporting
If a casualty occurs, the nominated emergency contact and next of kin will be informed. The JCCC may be able to approve the travel of next of kin to the bedside of a casualty if appropriate.
If personnel die in service, the JCCC will make th