Security Industry Authority
The 6 new videos provide helpful guidance to business users, licence holders and licence applicants in a visual and easy-to-understand format.
The new videos are:
- Guide to the SIAs business services
- Setting up an SIA business account
- Using the SIAs Licence Status Checker or Licence Pay Only services
- Keeping your SIA online account up to date
- Telling the SIA when something changes
- Overview of the Public Space Surveillance (CCTV) licence
Iestyn David, the SIAs Head of Licensing and Service Delivery, said:
Its important we give our customers quality advice and guidance to support them with the application process, and that we provide the information so that customers can easily self-serve any queries they have.
Weve been reviewing the advice and guidance we make available to customers to identify what more we can do to make the information more visual and easily understood. The new videos were developed as part of a wider review by our licensing team, keeping the customer experience at the forefront throughout. We will continue to monitor our contact strategy and continuously improve the advice and guidance we publish to help make the application process as straightforward as possible for new and returning customers.
Three new playlists are available on the SIAs official YouTube channel, combining existing SIA guidance with the newly released videos:
- Playlist 1 Applying for an SIA licence
- Playlist 2 Using a personal SIA online account
- Playlist 3 Using our business services
The videos will also be accessible via www.gov.uk/sia and the SIAs online licensing system.
Further information
The Security Industry Authority is the organisation responsible for regulating the private security industry in the United Kingdom, reporting to the Home Secretary under the terms of the Private Security Industry Act 2001. The SIAs main duties are the compulsory licensing of individuals undertaking designated activities and managing the voluntary Approved Contractor Scheme.
For further information about the Security Industry Authority or to sign up for email updates visit: www.gov.uk/sia. The SIA is also on LinkedIn, Facebook, and