Student Loans Company
If you need help with your student finance, you can find help from your award authority:
- Student Finance England
- Student Finance Wales
- Student Finance Northern Ireland
- Student Awards Agency Scotland (SAAS)
Read the guidance on repaying your student loan before you contact SLC Repayment.
If you want someone else to deal with your account on your behalf, you need to give SLC your consent by phone or post.
Online
Sign in to your student loan repayment account to:
- check your balance
- make a one-off repayment
- set up and amend Direct Debits
- check which repayment plan youre on
- check and update your bank details
- print proof of your repayment plan if you need to show it to your employer
- tell the Student Loans Company (SLC) if youve changed your contact details
- repay in your local currency if youre living overseas this includes recurring card payments
Update your employment details
You need to update your details if you:
- leave the UK for more than 3 months
- get a letter or email from the SLC asking you to update your employment details
Update your employment details
General repayment enquiries
We welcome Relay UK calls.
England, Scotland and Northern Ireland: 0300 100 0611
Wales: 0300 100 0370
Overseas: +44 141 243 3660
Monday to Friday, 8am to 6pm
We welcome calls in Welsh
Refund enquiries
If your annual income was below the threshold
If youre looking for a refund because youve made a repayment and your income was below the annual repayment threshold, you should fill in the Refund Request Form and send it back to us.
Make sure all sections of the form have been completed before you send it to us, otherwise it could result in a delay or the refund not being processed!
For all other types of refund
If youre looking for a refund because:
- youve paid more than the total amount you owe
- you started making repayments before you needed to
- youve repaid more than you need to because your employer had you on the wrong repayment plan
You should visit our Getting a refund page to find out if youre due one and how to ask for it.
Overpayment enquiries
We welcome Relay UK calls.
If you were paid too much loan or grant before 2017
Loan overpayments: 0300 100 0628
Grant overpayments: 0300 100 0629
Monday to Thursday, 8am to 8pm
Friday, 8am to 5:30pm
Closed on bank holidays
If you were paid too much loan or grant after 2017
Loan and grant overpayments: 0300 100 0495
Monday to Thursday, 8am to 8pm
Friday, 8am to 5:30pm
Closed on bank holidays
Arrears enquiries
We welcome Relay UK calls.
If you have accrued arrears
UK: 0141 243 3970
Overseas: +44 141 243 3970
Monday to Thursday, 8am to 8pm
Friday, 8am to 5.30pm
Closed on bank holidays
Other ways to get help
Social media
Address
Student Loans Company
10 Clyde Place
Glasgow
G5 8DF
We welcome Welsh correspondence.This wont lead to a delay in our response.
Braille and large print
If you need any of our letters, forms or guides sent to you in Braille or large print, email brailleandlargefonts@slc.co.uk with:
- your address
- your Customer Reference Number
- what you need changing into Braille or large print
- for large print, include the font size and the font type you need
If something goes wrong
Most problems can be put right quickly by phoning us and speaking to one of our dedicated advisors. If were unable to resolve your concerns, you might want to follow our complaints process.