GovWire

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Timetable

Response to Northern Ireland Department for the Economy support forlow carbon heating in the residential sector consultation

9 January 2025: The CMA has published its response to the Department for the Economys consultation on support for low carbon heating in the residential sector which responds to the questions within the consultation regarding consumer protection.

Response to Consumer Scotlands call for information

17 October 2024: The CMA has published its response to Consumer Scotlands call for information, as part of Consumer Scotlands review of consumer protection frameworks in the market for energy efficiency and low carbon heating products.

Undertakings accepted from Worcester Bosch

9 August 2024: Following issue of the CMAs consultation letter on 7 June 2024, the CMA has secured undertakings from Worcester Bosch in respect of the marketing of its hydrogen-blend ready boilers (that is, boilers that can run on a blend of up to 20% hydrogen) to make sure that customers can make well-informed decisions. The CMA has therefore closed its enforcement case against Worcester Bosch but will monitor Worcester Boschs compliance with the undertakings. You can find more information on the Worcester Bosch consumer protection case page.

Publication of final compliance advice

16 July 2024: The CMA has published its final advice for businesses marketing green heating and insulation products, to help them to understand and comply with their existing obligations under consumer law.

Alongside the compliance advice, the CMA has also published some short videos and checklists for businesses summarising the principles which are designed to help them comply with the law.

The CMA has also published the response to its consultation on draft compliance advice for businesses on the marketing of green heating and insulation products.

Consultation letter issued to Worcester Bosch

7 June 2024: The CMA has issued a letter (referred to in the relevant statute as a consultation letter) to Bosch Thermotechnology Limited (Worcester Bosch) formally putting it on notice of its concerns in relation to possible breaches of consumer protection law. The letter details the CMAs specific concerns about whether Worcester Boschs marketing claims relating to its hydrogen-blend ready boilers (that is, boilers that can run on a blend of up to 20% hydrogen) mislead consumers. The CMA has asked Worcester Bosch to take steps to address these concerns. Worcester Bosch now has an opportunity to respond to the CMAs letter.

Update on the standards landscape

21 February 2024: The CMA has published a progress update on how the landscape of standards bodies that oversee quality and consumer protection standards in the sector have taken forward our good practice principles.

Overall, standards bodies have engaged positively with the principles. However, more still needs to be done to improve the levels of consumer protection. Standards bodies should continue to push forward with changes that are needed to improve their practices.

We recognise that standards bodies alone cannot address all the concerns we identified. The CMA will therefore continue to work with UK government to take forward our steers to help improve consumer protection in the sector.

• Consumer protection review: update on the standards landscape (PDF, 285KB) (21.2.24)

Consultation on draft compliance advice now closed

24 January 2024: The CMA is currently considering responses to its consultation on draft consumer law compliance advice for businesses marketing green heating and insulation products to consumers.

This draft compliance advice aims to help businesses understand and comply with their consumer law obligations. The CMA has produced this draft compliance advice following concerns we identified about some businesses in the sector: (i) making potentially misleading claims about green heating and insulation products; and/or (ii) providing limited and inconsistent upfront price information, as set out in our call for information findings report.

• Consultation on draft consumer law compliance advice (13.12.23)

Investigation launch

The CMA has opened an investigation into Bosch Thermotechnology Limiteds (trading as Worcester Bosch) compliance with consumer protection law. The CMA is investigating Worcester Boschs marketing claims about its so-called hydrogen-blend ready home boilers.

This follows our findings report which highlighted concerns that a number of businesses in the green heating and insulation sector were making potentially misleading claims online about hydrogen use in boilers and put the sector on notice for further action.

The CMA has also written to 12 other businesses to warn them that they could be breaching consumer protection law after reviewing their marketing to consumers, and to remind them of their legal obligations.

• Worcester Bosch investigation (17.10.23)
• Press notice: Investigation into boiler company over green claims (17.10.23)

Consumer awareness campaign

The CMA has produced a video as part of a social media campaign to remind people about their consumer rights and the key questions to ask when buying a new green home heating or insulation product, such as a heat pump or solar panels. The video signposts people to the CMAs more detailed consumer guide published earlier this year.

• Vide
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