GovWire

If you give at least 3 full working days notice youll get a refund. Monday to Saturday count as working days but Sundays and public holidays do not.

Example

If you cancel your test at short notice

If you give less than 3 full working days notice, you can get a refund if you have:

• an illness or injury that means you cannot take your test
• suffered a bereavement
• to take an exam at a school or college
• had your driving licence stolen

Email the Driver and Vehicles Standard Agency (DVSA) with the subject title Unavoidable short notice cancellation.

Attach proof of the reason youve had to change or cancel your appointment. This can be:

• a letter from your school or college confirming you have an exam at the same time as your appointment
• a crime number and contact name of the police officer if youve had your driving licence stolen
• a fit note or medical certificate from a healthcare professional such as your GP

If you were sick for 7 days or fewer, you might have to pay for a private medical certificate.

As well as attaching the proof, youll need to include your full name (as it appears on your driving licence), address, postcode and date of birth in your email.

You must also include at least 2 of these in your email:

• driving licence number
• theory test pass certificate number
• driving test booking reference

DVSA will tell you when youve been refunded the fee and can help you find a new test appointment.

Get help cancelling your driving test appointment

You must cancel your driving test appointment online. You can contact DVSA to get help by phone or email.

Youll need to give DVSA at least 2 of the following:

• driving licence number
• theory test pass certificate number
• driving test booking reference