GovWire

Cancel your theory test

Driver Vehicle Standards Agency

October 20
23:01 2024

Cancel your driving theory test if you no longer need your appointment.

You must give at least 3 full working days notice to change your test or youll have to pay again. Monday to Saturday count as working days but Sundays and public holidays do not.

If you cancel your test at short notice

If you cancel within 3 full working days of the test date, youll lose the original fee.

Get a refund after youve cancelled your test

You can get a refund if you have:

  • an illness or injury that means you cannot take your test
  • suffered a bereavement
  • to take an exam at a school or college
  • had your driving licence stolen

Email the Driver and Vehicles Standard Agency (DVSA) with the subject title Unavoidable short notice cancellation.

Attach proof of the reason youve had to change your appointment. This can be:

  • a letter from your school or college confirming you have an exam at the same time as your appointment
  • a crime number and contact name of the police officer if youve had your driving licence stolen
  • a fit note or medical certificate from a healthcare professional such as your GP

If you were sick for 7 days or fewer, you might have to pay for a private medical certificate.

As well as attaching the proof, youll need to include your full name (as it appears on your driving licence), address, postcode and date of birth in your email.

You must also include either:

  • your driving licence number
  • your booking reference number

DVSA will tell you when youve been refunded the fee.

Cancel your test online

Youll need your UK driving licence number.

Start now

What you need to know

Help with your booking

Contact the Driver and Vehicle Standards Agency (DVSA) to get help cancelling your theory test appointment.

To cancel your theory test by phone or email, youll need to give your:

  • full name (as it appears on your driving licence)

  • date of birth

  • address, including your postcode

  • driving licence number

  • booking reference number

DVSA theory test enquiries
theorycustomerservices@dvsa.gov.uk
Telephone: 0300 200 1122
Monday to Friday, 8am to 4pm
Find out about call charges

Theres a different service to cancel your theory test in Northern Ireland.

  1. Step 1 Check you're allowed to drive

    Most people can start learning to drive when theyre 17.

    1. Check what age you can drive
    2. Requirements for driving legally
    3. Driving eyesight rules
  2. Step 2 Get a provisional licence

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