Driver Vehicle Standards Agency
Cancel your driving theory test if you no longer need your appointment.
You must give at least 3 full working days notice to change your test or youll have to pay again. Monday to Saturday count as working days but Sundays and public holidays do not.
If you cancel your test at short notice
If you cancel within 3 full working days of the test date, youll lose the original fee.
Get a refund after youve cancelled your test
You can get a refund if you have:
- an illness or injury that means you cannot take your test
- suffered a bereavement
- to take an exam at a school or college
- had your driving licence stolen
Email the Driver and Vehicles Standard Agency (DVSA) with the subject title Unavoidable short notice cancellation.
Attach proof of the reason youve had to change your appointment. This can be:
- a letter from your school or college confirming you have an exam at the same time as your appointment
- a crime number and contact name of the police officer if youve had your driving licence stolen
- a fit note or medical certificate from a healthcare professional such as your GP
If you were sick for 7 days or fewer, you might have to pay for a private medical certificate.
As well as attaching the proof, youll need to include your full name (as it appears on your driving licence), address, postcode and date of birth in your email.
You must also include either:
- your driving licence number
- your booking reference number
DVSA customer services
theorycustomerservices@dvsa.gov.uk
DVSA will tell you when youve been refunded the fee.
Cancel your test online
Youll need your UK driving licence number.