This guidance tells HM Passport Office staff how to deal with British or foreign documents we cannot return to the customer as we have lost contact with them.
This guidance has been updated to merge the storage guidance for AMS archives, DMS long term store, and DHU storage. There are no guidance changes.
This guidance has been updated to reflect the change in our sovereign from Her Majesty Queen Elizabeth II to His Majesty King Charles III.
Updated guidance throughout. Added HTML accessible version.
First published.