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Hm Passport Office


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Guidance: Parental responsibility: what it is and how we check for it: caseworker guidance

This guidance tells HM Passport Office staff what parental responsibility is and why we need it for passport purposes.

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Guidance: How to order and pay for civil registration records

This guide explains what civil registration records you can order from the General Register Office, and how to order and pay for them.

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Guidance: Decide if an application is a UK or overseas submission: caseworker guidance

Tells HM Passport Office staff how to decide if an application is a United Kingdom or overseas application.

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Guidance: British protected persons: caseworker guidance

Tells HM Passport Office staff how to deal with passport applications for customers who hold British protected persons status.

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Guidance: How to correct errors on passports: caseworker guidance

Tells HM Passport Office staff what to do if we issue a passport with an error.

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Get a passport urgently

Renew or replace a passport urgently with the 1 day Premium service or the 1 week Fast Track service.

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Guidance: Japan: Knowledge Base profile

This document contains information about Japan to help His Majesty’s Passport Office staff process passport applications.

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Guidance: New Zealand: Knowledge Base profile

This document contains useful information about New Zealand which will assist HM Passport Office staff process passport applications.

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Guidance: Belgium: Knowledge Base profile

This document contains information about Belgium to help HM Passport Office staff process passport applications.

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Form: Registering an overseas adoption in the Adopted Children Register

How to register an overseas adoption in the Adopted Children Register.

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Guidance: Supporting documents not available: caseworker guidance

Tells HM Passport Office staff how to deal with an application if a customer cannot send us the supporting documents we need to prove their identity, entitlement and British nationality.

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Guidance: Cancelling British passports: caseworker guidance

Tells HM Passport Office staff how to physically and electronically cancel a British passport.

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Guidance: Parental responsibility: birth parents, adoption and surrogacy: caseworker guidance

HM Passport Office guidance about parental responsibility, birth parents, adoption and surrogacy.

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Guidance: Parental responsibility: children in care of the local authority: caseworker guidance

HM Passport Office guidance on how to deal with an application for a child in the care of the local authorities.

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Guidance: British citizenship: caseworker guidance

Tells HM Passport Office staff how to deal with passport applications for customers that hold British citizenship.

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Guidance: Parents and grandparents, why we need their details: caseworker guidance

This document tells HM Passport Office staff what information we need about a customer’s parents and grandparents and what to do if information is missing.

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Guidance: Dealing with customer documents: caseworker guidance

Tells HM Passport Office staff about handling supporting documents for British passport applications and when they can or cannot be accepted.

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Guidance: Dealing with customer documents: caseworker guidance

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Tells HM Passport Office staff about handling supporting documents for British passport applications and when they can or cannot be accepted.

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Guidance: Confirming identity checks

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Tells HM Passport Office staff about the identity checks they must do on passport applications from the United Kingdom and overseas.

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Guidance: Home Office issued documents: caseworker guidance

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Tells HM Passport Office staff about documents the Home Office issue.

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Guidance: Withdrawing passports and passport facilities: caseworker guidance

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His Majesty's Passport Office guidance on withdrawing passports and passport facilities (services).

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Guidance: Completing a medical certificate of cause of death (MCCD)

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Guidance notes for doctors covering issues doctors often ask about and clarifying best practice under current legislation.

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Guidance: Marriages, baptisms and burials: guidance for the clergy

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This booklet provides guidance to members of the clergy on their role and responsibilities during burials, baptisms and marriages.

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Form: Application form to correct details on a death registration

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Applying for a correction to the General Register Office where there has not been a Coroner's inquest.

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Guidance: Confirming ID: referees

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Tells HM Passport Office staff who can confirm a customer’s identity and how they do this.

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What to do when someone dies: step by step

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Check what to do after a death - how to register the death, notify government departments and deal with the estate.

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Guidance: Document storage, retention and destruction: caseworker guidance

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Tells HM Passport Office staff about documents that cannot be returned to customers.

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Guidance: Dealing with customer documents: caseworker guidance

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Tells HM Passport Office staff about handling supporting documents for British passport applications and when they can or cannot be accepted.

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Guidance: Damaged British passports: caseworker guidance

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Tells HM Passport Office staff how to check a damaged British passport received as a supporting document, and how to replace a damaged British passport.

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Guidance: LSR: replacing lost, stolen and recovered passports

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Tells HM Passport Office staff how to deal with applications to replace passports that have been reported lost or stolen.

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Transparency data: General Register Office (HMPO) transparency data: Q2 2024

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Data on HM Passport Office application volumes.

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Transparency data: HM Passport Office data: Q2 2024

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Data on HM Passport Office activities.

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Guidance: Lost, stolen and recovered passports: LSR team

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Tells HM Passport Office staff working in the lost, stolen and recovered (LSR) team about duties they must complete as part of the LSR process.

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Guidance: How we communicate with customers: caseworker guidance

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Tells HM Passport Office staff how to communicate with customers.

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Guidance: Additional passports: caseworker guidance

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Tells HM Passport Office staff about passport applications from customers in the UK and overseas who ask for additional (more than 1) passports.

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Guidance: Windrush passport applications and questions: caseworker guidance

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Tells HM Passport Office staff how to examine passport applications and respond to customers affected by the Windrush scheme.

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Guidance: Adoption: caseworker guidance

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Tells HM Passport Office staff how adoption affects parental responsibility, nationality and passport applications.

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Guidance: Russia: Knowledge Base profile

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This document contains useful information about Russia which will assist His Majesty’s Passport Office staff process passport applications.

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Guidance: HM Armed Forces passport applications: caseworker guidance

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Tells HM Passport Office staff about the procedure for passport applications received from HM armed forces personnel.

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Guidance: Places of worship registered for marriage

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Places of worship, including those registered for marriages under the Marriage Act, both for the marriage of opposite sex and same sex couples.

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Guidance: Rwanda: Knowledge Base profile

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This document contains information about Rwanda to help HM Passport Office staff process passport applications.

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Guidance: Adoption and the General Register Office: note for parents

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This document covers what happens at the General Register Office once an adoption order is received.

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Official Statistics: HMPO privacy information notice

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How your personal information is used in His Majesty's Passport Office (HMPO).

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Guidance: Observations in passports: caseworker guidance

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Tells HM Passport Office staff how to add observations to passports.

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Guidance: Balance of probabilities: caseworker guidance

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Tells HM Passport Office staff how to use a balance of probabilities when dealing with passport applications.

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