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Hm Passport Office


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Guidance: Reimbursing out of pocket expenses: caseworker guidance

Tells HM Passport Office staff how to reimburse a customer if we have made an error and caused them out of pocket expenses.

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Guidance: Treaty rights: caseworker guidance

Tells HM Passport Office staff how to deal with a passport application for a customer whose claim is through a European Economic Area national who exercised Treaty rights.

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Guidance: Compensation: caseworker guidance

Tells HM Passport Office staff about compensating a customer or claiming compensation when something goes wrong.

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Guidance: Places of worship registered for marriage

Places of worship, including those registered for marriages under the Marriage Act, both for the marriage of opposite sex and same sex couples.

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Guidance: Date of birth: caseworker guidance

Tells HM Passport Office staff about the customer’s date of birth and how it must be shown on the passport and in our records.

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Guidance: Digital Customer Services: caseworker guidance

Tells HM Passport Office staff how customers apply for a passport online using Digital Customer Services.

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Guidance: Deceased person's passport: caseworker guidance

Tells HM Passport Office staff what to do when customers tell us about the death of a passport holder.

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Guidance: Applying for a passport from outside the UK: supporting documents (group 3)

A list of the supporting documents you need to provide when applying for a passport from outside the UK.

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Passport advice and complaints

Contact HM Passport Office (previously the Identity and Passport Service) advice line - telephone, text relay, textphone, opening hours.

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Guidance: Birth registration: caseworker guidance

Tells HM Passport Office staff about birth registration and how to deal with applications where the birth is not registered, registered late or re-registered.

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Guidance: Types of British passports: caseworker guidance

Tells HM Passport Office staff about the different types of British passports they may receive as part of a passport application.

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Guidance: Windrush passport applications and questions: caseworker guidance

Tells HM Passport Office staff how to examine passport applications and respond to customers affected by the Windrush scheme.

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Guidance: Braille stickers: caseworker guidance

Tells HM Passport Office staff how we provide braille stickers for customer’s passports.

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Guidance: British subject status: caseworker guidance

Tells HM Passport Office staff how to deal with passport applications for customers who hold British subject status.

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Transparency data: General Register Office (PCCR) transparency data: Q3 2024

Data on civil registration activities.

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Transparency data: Passport, Citizenship and Civil Registrations data: Q3 2024

Data on Passport, Citizenship and Civil Registration related activities.

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Guidance: Parental responsibility: court orders, testamentary guardians and loco parentis: caseworker guidance

HM Passport Office guidance on how to deal with applications involving parental responsibility, court orders, testamentary guardians and loco parentis.

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Guidance: Parental responsibility: court orders, testamentary guardians and loco parentis: caseworker guidance

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HM Passport Office guidance on how to deal with applications involving parental responsibility, court orders, testamentary guardians and loco parentis.

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Guidance: Places of worship registered for marriage

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Places of worship, including those registered for marriages under the Marriage Act, both for the marriage of opposite sex and same sex couples.

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Guidance: Parental responsibility: what it is and how we check for it: caseworker guidance

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This guidance tells HM Passport Office staff what parental responsibility is and why we need it for passport purposes.

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Guidance: How to order and pay for civil registration records

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This guide explains what civil registration records you can order from the General Register Office, and how to order and pay for them.

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Guidance: Decide if an application is a UK or overseas submission: caseworker guidance

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Tells HM Passport Office staff how to decide if an application is a United Kingdom or overseas application.

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Guidance: British protected persons: caseworker guidance

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Tells HM Passport Office staff how to deal with passport applications for customers who hold British protected persons status.

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Guidance: How to correct errors on passports: caseworker guidance

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Tells HM Passport Office staff what to do if we issue a passport with an error.

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Get a passport urgently

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Renew or replace a passport urgently with the 1 day Premium service or the 1 week Fast Track service.

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Guidance: Japan: Knowledge Base profile

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This document contains information about Japan to help His Majesty’s Passport Office staff process passport applications.

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Guidance: New Zealand: Knowledge Base profile

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This document contains useful information about New Zealand which will assist HM Passport Office staff process passport applications.

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Guidance: Belgium: Knowledge Base profile

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This document contains information about Belgium to help HM Passport Office staff process passport applications.

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Form: Registering an overseas adoption in the Adopted Children Register

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How to register an overseas adoption in the Adopted Children Register.

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Guidance: Supporting documents not available: caseworker guidance

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Tells HM Passport Office staff how to deal with an application if a customer cannot send us the supporting documents we need to prove their identity, entitlement and British nationality.

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Guidance: Cancelling British passports: caseworker guidance

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Tells HM Passport Office staff how to physically and electronically cancel a British passport.

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Guidance: Parental responsibility: birth parents, adoption and surrogacy: caseworker guidance

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HM Passport Office guidance about parental responsibility, birth parents, adoption and surrogacy.

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Guidance: Parental responsibility: children in care of the local authority: caseworker guidance

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HM Passport Office guidance on how to deal with an application for a child in the care of the local authorities.

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Guidance: British citizenship: caseworker guidance

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Tells HM Passport Office staff how to deal with passport applications for customers that hold British citizenship.

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Guidance: Parents and grandparents, why we need their details: caseworker guidance

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This document tells HM Passport Office staff what information we need about a customer’s parents and grandparents and what to do if information is missing.

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Guidance: Dealing with customer documents: caseworker guidance

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Tells HM Passport Office staff about handling supporting documents for British passport applications and when they can or cannot be accepted.

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Guidance: Confirming identity checks

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Tells HM Passport Office staff about the identity checks they must do on passport applications from the United Kingdom and overseas.

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Guidance: Home Office issued documents: caseworker guidance

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Tells HM Passport Office staff about documents the Home Office issue.

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Guidance: Withdrawing passports and passport facilities: caseworker guidance

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His Majesty's Passport Office guidance on withdrawing passports and passport facilities (services).

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Guidance: Completing a medical certificate of cause of death (MCCD)

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Guidance notes for doctors covering issues doctors often ask about and clarifying best practice under current legislation.

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Guidance: Marriages, baptisms and burials: guidance for the clergy

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This booklet provides guidance to members of the clergy on their role and responsibilities during burials, baptisms and marriages.

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Form: Application form to correct details on a death registration

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Applying for a correction to the General Register Office where there has not been a Coroner's inquest.

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Guidance: Confirming ID: referees

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Tells HM Passport Office staff who can confirm a customer’s identity and how they do this.

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What to do when someone dies: step by step

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Check what to do after a death - how to register the death, notify government departments and deal with the estate.

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Guidance: Document storage, retention and destruction: caseworker guidance

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Tells HM Passport Office staff about documents that cannot be returned to customers.

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