GovWire

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Contact HM Passport Office (HMPO) for advice or complaints about British passports issued in the UK.

There are different ways to contact HMPO depending on your circumstances.

If youre waiting for your new passport

You can get an update by tracking your passport application. Youll need your application reference number.

You can also check how long passport applications usually take.

If you need advice

For general advice, you can:

• speak to an advisor online using web chat
• use the online enquiry form - youll get a reply within 72 hours
• contact HMPO by phone or post

If you need a passport urgently

You can pay to use the Fast Track or Online Premium services to get a passport, if you think the standard service will take too long.

Call the Passport Adviceline if you need to travel urgently because:

• you need medical treatment
• a friend or family member is seriously ill or has died
• youre working for, or are representing, the government

To make a complaint

To make a complaint, you can either:

• use the online enquiry form - youll get a reply within 15 days

• contact HMPO by post

Find out more about how to make a complaint.

More information

Find more information about how to:

• renew or replace an adult UK passport
• apply for your first adult passport
• get a passport for a child
• pay for your passport and how much it costs
• use the passport Check & Send service
• apply for or renew your UK passport if youre outside the UK