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Guidance: Supporting documents not available: caseworker guidance

Hm Passport Office

October 15
11:11 2024

This guidance tells HM Passport Office staff how to deal with an application if a customer cannot send us the supporting documents we need to prove their identity, entitlement and British nationality.

Updates to this page

Published 22 March 2021
Last updated 15 October 2024 +show all updates
  1. This guidance has been updated. A full list of the changes is in the document.

  2. Updated guidance to reflect the change in sovereign.

  3. Accessible version added.

  4. First published.

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