Guidance: Confirming ID: referees

Hm Passport Office

September 6

15:05 2024

This guidance tells HM Passport Office staff:

about the purpose of a person who confirms a customer identity
about the criteria to be a person, who confirms a customers identity
when staff may use discretion (when examining a person who confirms a customer identity)

Published 9 July 2021
Last updated 6 September 2024 +show all updates

6 September 2024
Updates throughout, including telling examiners what to do if the referee does not correctly certify a customer's paper photo, and Digital Application Processing (DAP) system changes.
12 May 2023
Clarified that you do not need to ask for a colour photocopy of an Irish passport. Replaced references to Teleperformance with Contact Centre.
19 December 2022
This guidance has been updated to reflect the change in our sovereign from Her Majesty Queen Elizabeth II to His Majesty King Charles III.
26 September 2022
Accessible version added.
9 July 2021
First published.