Hm Passport Office
August 16
10:04
2024
This guidance tells HM Passport Office staff about the different ways to communicate with customers.
Guidance: How we communicate with customers: caseworker guidance
Updates to this page
Published 11 October 2021
Last updated 16 August 2024 +show all updates
Last updated 16 August 2024 +show all updates
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This guidance has been updated to tell you how to include more than one template from the Comms Builder in the email to the customer.
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Updated guidance.
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Guidance updated. See 'Changes from last version of this guidance' section for a full list of changes. Added a HTML accessible version.
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First published.