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Details
This guidance tells staff:
how to establish who is responsible for replacing a lost or damaged document
how to arrange a replacement document or tell the customer how to replace the document
how to deal with the application that is delayed because of a lost or damaged document
Published 18 June 2010 Last updated 28 September 2022 +show all updates
Accessible version added.
Guidance has been updated with minor reformatting changes.
