Report an error with your eVisa

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Home Office

October 31

10:00 2024

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An eVisa is an online record of your immigration status. You access it using a UK Visas and Immigration (UKVI) account.

Use this service to tell UKVI if any of the following details are wrong on your eVisa:

name
sponsor reference
photo
National Insurance number
visa restrictions - these say what you can and cannot do in the UK
immigration status
valid until date

You can also use this service if UKVI set up your account for you, but used an email address or phone number youve never had access to.

Theres a different way to update your UKVI account if youve changed your details. For example you can update your name, email address, phone number or passport details.

Start now

Before you start

Youll need to give:

your full name, date of birth and nationality as they appear on your eVisa
an email or UK postal address

Youll also be asked to give one of the following:

passport number
biometric residence permit (BRP) number
global web form (GWF) number from your visa application
unique application number (UAN) from your visa application
UK Visas and Immigration (UKVI) customer number

What happens next

UKVI will contact you within 10 working days to either:

confirm that theyve corrected the details
ask you for more information

Get help

You can ask someone to use this service to report the error for you. For example a legal representative, charity, employer, college or university.

You can also contact UK Visas and Immigration for help with this service.

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