Land Registry
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Christmas and New Year Customer Support Centre opening hours
| Date | Opening hours |
|---|---|
| Tuesday 24 December | 8am to 1pm* |
| Wednesday 25 December | Closed |
| Thursday 26 December | Closed |
| Friday 27 December | Closed |
| Monday 30 December | 9am to 3pm* |
| Tuesday 31 December | 9am to 3pm* |
| Wednesday 1 January | Closed |
*On these dates our Customer Support Centre will still answer messages submitted through our contact form during normal working hours.
Phonelines will be closed on weekends and bank holidays as normal. Our standard opening hours will resume from Thursday 2 January 2024.
On Fridays our phone service is temporarily unavailable as part of our aim to process more casework.You can still contact us via our online contact form or support forum, which we will be carefully monitoring for any urgent enquiries. We reply on the same day where possible for urgent enquires submitted through the contact form.
Public guidance: dealing with land and property
Business customers
Media enquiries
How we handle your calls and enquiries
We treat all customers with courtesy and respect and we do expect our staff to be treated in the same way.
See ourCustomer service standards for more information. They also explain how long we take to process an enquiry, whether in writing, by phone or online.
OurPersonal information charter explains how we collect and use your personal data.
Application processing times
If you want information on how long your application might take to complete, you can read our processing times page.
Customer service standards
We treat all customers with courtesy and respect and we do expect our staff to be treated in the same way. See our Customer service standards for more information, as well as how to give a compliment or make a complaint.
Our Personal information charter explains how we deal with your personal data.
Scheduled maintenance
View the scheduled maintenance for our online services.
Updates to this page
Last updated 12 December 2024 +show all updates
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Added Christmas and New Year Customer Support Centre opening hours.
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Added Christmas and New Year Customer Support Centre opening hours.
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Added Christmas and New Year Customer Support Centre opening hours.
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Page updated with phoneline update: To maintain customer service and quality standards, calls may be recorded.On Friday 9 December, our telephone contact service will be temporarily unavailable as part of our aim to process more casework.You can still contact us via our online contact form or support forum, which we will be carefully monitoring for any urgent enquiries. We apologise for any inconvenience caused. Telephone lines will re-open as normal on Monday 12 December.
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Added service update regarding the temporary closure of the telephone contact service on 28 October 2022.
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Adding service update regarding the temporary closure of the telephone contact service on 21/10/2022
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Added a note to advise that between 8am on Sunday 14 August and 6am on Monday 15 August our online contact services will be unavailable due to essential maintenance.
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Added a link to our updated support forum.
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We have added information about a potential temporary increase in response times.
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Added Christmas and New Year opening hours.
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Our phone lines will close at 4pm on F