Application processing times
See Impact on our services for our latest application processing times.
Our customer service standards cover:
Point 1.1 Written correspondence amended to reference United Kingdom General Data Protection Regulation (UK GDPR), the Environmental Information Regulations 2004 (EIR), and our personal information charter and publication scheme.
Update to section 1.7 Suggestions, compliments and complaints, which has now been aligned with our complaints procedure page.
We've added a link to our 'temporary measures to support customers' page which provides the latest application processing times.
Added March 2020 service standards data. The data for March is incomplete due to the coronavirus outbreak.
Updated with January 2020 data.
Updated with December 2019 data.
Added November data.
September update to our service standards.
Figures have been updated to 31 August 2019
Updated with July 2019 data and updated section 3.8 Our service standards.
Updated with June 2019 data.
Updated with May 2019 data.
Updated with April 2019 data.
March 2019 data added and 2 extra points added to the list of exclusions in note 1.
Update to section 1.3 - Welsh version: 'Ceisiwn gwblhau ceisiadau sy'n cynnwys creu cofrestr newydd a chynllun teitl (megis prydlesi newydd a chofrestriadau cyntaf), o fewn 25 diwrnod'
Updated with February 2019 data
Updated with January 2019 data
We have updated the data for our year to date performance.
Updated with August 2018 data.
Section 2.1 amended with the reduction in the time allowed to reply to Data Protection Act requests from 40 calendar days to 1 month, following the Data Protection Act 2018 coming into force on 25 May 2018.
Updated with May 2018 data.
Updated with March 2018 data.
Added translation