GovWire

Support using our online services

The portal and Business e-services

If you are a business customer needing help with the portal or Business e-services:

• call 0300 006 0411
• select 1 for online services
• select 1 for the portal and Business e-services
• select option 1 for account maintenance, user problems that your administrator cant resolve, or payment queries
• select option 2 for information about using the services
• select option 3 for difficulties lodging an application online

Search for land and property information or digital mortgage services

If you are usingSearch for land and property informationorSign your mortgage deedservices:

• call 0300 006 0411
• select option 1 for online services
• select option 2 if you are searching for land or property information on our website

You need an email address to set up an account.

If you have a question about an order, your will need to provide the:

• address or title number of the property
• 10 or 11 digit World Pay reference

Applications

To find out whats happening with an application (including applications for searches, sims or official copies):

• call 0300 006 0411
• select option 1 for applications
• select option 1

We can only discuss the details of an application with the person who sent it to us.

See thelatest update to our services.

To discuss anything else relating to an application:

• call 0300 006 0411
• select option 1 for applications
• select option 2

Get information from HM Land Registry

Land and property ownership

We do not hold the original deeds. You can get a copy of registers, plans and documents for a small fee.

For information on how to get deeds, documents or other land and property ownership information:

• call 0300 006 0411
• select option 3 for information
• select option 1

Contact details

We can only give guidance on how you can change a name or address on the register.

For information on keeping names and contact details up to date:

• call 0300 006 0411
• select option 3 for information
• select option 2

Boundaries

We do not routinely hold information about boundary ownership. If we do have information, we cannot:

• tell you who owns or is responsible for a boundary over the telephone.
• resolve or offer legal advice on disputes

For information on hedges, walls, trees and fences:

• call 0300 006 0411
• select option 3 for information
• select option 3

Help when someone dies

For information on what to do when someone dies:

• call 0300 006 0411
• select option 4