Published 13 October 2003 Last updated 25 September 2023 +show all updates
Section 2 has been amended to advise how to send a document in reply to a requisition for our customers who are not Business e-services customers.
Section 2 has been amended to better reflect current internal processes on requisitions and cancellations.
Section 3 has been amended to remove a duplication of information about when a request for an extension of time to deal with a requisition has been made.
Section 2 has been amended to include our existing practice of not sending a requisition reminder on cases which are holding up an expedite application
Section 5.1 has been amended to remove reference to coronavirus (COVID-19) restrictions as they are no longer applicable.
Section 2 has been amended to explain that we may need to ask you to produce additional documents or evidence before we can proceed with or complete an application.
Section 5.1 has been amended to clarify we require documentary evidence where delays are caused by third parties and that any personal information supplied will be handled in accordance with our personal information charter.
Section 2 has been updated to include how to ask us to use an alternative email address in correspondence when the application has been submitted using the portal.
Section 2 has been updated to clarify that we will use the email address entered on submission of an application in our communications with customers, unless there is a specific request to use an alternative address.
We have updated section 3 regarding the information we require to consider granting an extension of time, following the increase in the period we allow for reply to a requisition from the statutory 20 working days to 60 working days. Weve added an additional scenario to section 5.1.
Section 2 has been amended to include details of a change to the requisition reply period.
Section 2 has been amended to reflect changes to our warning of cancellation procedure. Sections 3 and 5 have been amended to clarify our guidance on applying for an extension of time.
Section 2 has been amended to remind Business e-services customers they can reply to requisitions electronically.
