GovWire

Call diverts for old exceptional and complex cases team numbers are being switched off on 1 April 2017 and you will need to use 0300 200 2020.

The 0300 200 2020 number is for the main customer services team. As advised in February this is the team which is now handling enquiries about exceptional and complex cases.

An amended ECF1 form is also being made available on GOV.UK on 1 April 2017. The only amendment to this form is the removal of the previous contact details for the team.

Further information

Exceptional case funding form and guidance to download amended ECF1 form

Contacting the exceptional and complex cases team 8 February 2017 news announcement

View the original news story