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Guidance: Cervical screening: call and recall administration best practice

Nhs England

September 26
15:12 2024

Call and recall is the process of inviting eligible people for cervical screening on a regular basis.

Administration and support staff should use this guidance to ensure the smooth and effective running of a local cervical screening call and recall service.

This publication was originally published by Public Health England, which closed on 30 September 2021.

Updates to this page

Published 1 February 2004
Last updated 26 September 2024 +show all updates
  1. Added clarification that publication was originally published by Public Health England.

  2. Changed the number of days between reminder letters being sent and the setting of non-responder status from 94 to 98 days in the call and recall timetable.

  3. Content moved from pdf to html to improve accessibility.

  4. Updated guidance on cervical screening.

  5. Guidance updated April 2017.

  6. First published.

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