Office Of Rail Road
August 9
10:29
2023
The Office of Rail and Road published its consultation outcome on 30 November 2021.
Consultation outcome: Improving access to delay compensation
Detail of feedback received
The Office of Rail and Road published responses to this consultation on 14 May 2021.
Original consultation
Consultation description
Proposals to improve access to delay compensation through a new licence condition, code of practice and 3rd-party intermediary code.
The Office of Rail and Roads (ORR) proposals for this delay compensation code of practice were designed to tackle the key barriers: awareness and ease of process. It also set requirements on monitoring, reporting and continual improvement.
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