Ofsted
This guidance is for daycare providers on the compulsory Childcare Register. If youre also on the Early Years Register, you need to follow the early years foundation stage (EYFS) framework. Find out more about the Ofsted registers.
Once youre registered with Ofsted you must meet these ongoing requirements. We will check this if we carry out an inspection.
Child welfare
You must:
- keep the children being cared for safe from harm and make sure that everyone looking after children is alert to any signs of harm
- make sure that enough people are present at all times to ensure childrens safety and welfare at least one person for every 30 children. At least one of these must be the provider, manager or a member of staff and at least one person must have an appropriate first aid certificate
- make sure that anyone under the age of 17 who looks after children is always supervised by someone aged 18 or over
- make sure that no one smokes or consumes alcohol or drugs on the premises while providing childcare or around any child being cared for, including medication that might affect their ability to look after children
- provide or arrange any training that is necessary to ensure that everyone who looks after children has suitable skills and experience
- make sure that childrens behaviour is managed in a suitable way
- not use corporal punishment, and you must ensure that no-one looking after children, or living or working on the premises, uses corporal punishment on a child
Safeguarding
You must:
- have, and follow, a written policy to safeguard children from abuse or neglect
- provide training to everyone who looks after children on the procedures in your safeguarding policy
- appoint a person (they can be the provider, manager or a staff member) to:
- be responsible for childrens welfare and safety
- provide support and guidance on child protection issues to everyone who looks after children
- attend child protection training
- liaise with any local safeguarding partnership and any director of childrens services if necessary
- not let children have unsupervised contact with anyone who does not have an enhanced Disclosure and Barring Service (DBS) check with barred lists
Checking suitability
The provider, manager and everyone who looks after children must be suitable to work with children and have good enough English to ensure the childrens welfare and safety.
As the provider, you must
- have an effective system to ensure that the suitability and English language requirements are met
- make sure that everyone who looks after children has obtained an enhanced DBS check
Anyone aged 16 or older who lives on the premises or works there during childcare hours must have an enhanced DBS check with barred lists (see People connected with Ofsted-registered childcare).
Your premises and equipment
Your premises and equipment must be safe and suitable for childcare.
You must:
- make sure that no child can leave the premises, and no one can enter the premises, without someone who is providing childcare becoming aware
- have enough suitable toilet and handwashing facilities for the children you look after
- provide access to a secure outdoor space, or if this isnt possible, make reasonable arrangements for outdoor activities
- do everything necessary to minimise any risks to children or staff from the premises (including entrances or exits), equipment or activities
Food and drink
You must make sure that:
- you have a suitable place to prepare food, if you provide it
- any food and drink provided to the children are properly prepared, wholesome and nutritious
- the children have access to drinking water
You must display your registration certificate on the premises. If applicable, you must also display any notice of suspension there for the period of suspension.
Organising your childcare
You must make arrangements with other childcare providers or with parents for occasions when you cannot provide childcare.
You must not refuse to look after a child or treat them less well than another child because of any of the following:
- the childs race, home language, family background or gender
- the religion or belief of the child or the childs parents
- any disability or learning difficulty that the child may have this means that you must follow your legal responsibilities under the Equality Act 2010 (for example, the provisions on reasonable adjustments)
You must have public liability insurance. This covers death, injury, public liability, damage or other loss.
Providers of childcare on domestic premises working elsewhere
If you are registered to provide childcare on domestic premises, you can apply to spend up to 50% of your time providing childcare from non-domestic premises, such as a church hall or community centre.
We will need to approve your non-domestic premises before you can work there.
Dealing with complaints
You must:
- have a written complaints policy and fully investigate each complaint
- keep written records for 3 years of any complaint, the investigation outcome and any action taken
- respond (in writing, if requested) to the parent who made the complaint, setting out the findings of the investigation and any resulting actions you must do this as soon as reasonably possible but within 28 days of the complaint being made
- provide, if we ask for it, a summary of complaints for the last 12 months and any action taken, or a list of all complaints made during the last 3 years, within a reasonable timeframe that we specify
Keeping records and providing information
You must record the following for each child:
- their name, home address and date of birth
- their parents name, home address and telephone number
- days and times when they attend the childcare
You must also record, as soon as reasonably possible:
- any accidents that happen on the premises
- any medicine given to a child, or that a child takes themselves, including the date, circumstances, person who gave it and the parents consent
- the name, home address and telephone number of everyone living on the premises or working there during childcare hours
You should keep this information for 2 years from the date it was recorded.
Giving parents information
You must give the following information to parents whose children you look after:
- details of the childrens activities
- copies of your written policies
- information about Ofsteds role in registering and regulating childcare
Giving Ofsted information
You must tell us about any serious childcare incidents while you are looking after a child. You should do this as soon as possible but within 14 days. Find out what serious incidents you need to report and how to tell Ofsted.
You must also tell us about:
- any changes to your full name, address, telephone number, address where you provide childcare, working hours and number of children you look after
- any changes to the manager
- changes to people responsible for running the childcare
- changes to any people aged 16 or over living on the premises or working there during childcare hours
To tell us about changes to people, please see Report changes to registered people in your nursery or other daycare.
Add another premises
If you want to work from additional premises under your Ofsted registration, you must