Guidance: Dispute handling guide for train operating companies

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Department For Transport

December 16

09:51 2022

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Dispute handling guide for train operating companies

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This Department for Transport (DfT) guide assists train operating companies (TOCs) in the completion of an initial dispute handling plan, following receipt of a notice of ballot from a trade union.

The guide supplements the dispute handling policy set out in the emergency recovery measures agreements (ERMAs) and national rail contracts between TOCs and the Secretary of State for Transport.

Published 16 December 2022

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