These rail passenger compensation figures are influenced by numerous factors including propensity of passengers to claim compensation when they are delayed, the claim rate. Research into claim rate was completed in 2020 and 2018.
Published 17 November 2016 Last updated 25 August 2022 +show all updates
Added rail compensation figures for 2021-22
Payments between 2020 and 2021 released.
Error correction: figure for 2018 to 2019 figure for Virgin Trains East Coast changed from 3,986 to 3,896 thousand.
Added data for 2019 to 2020.
Error correction: for 2018 to 2019, Virgin Trains East Coast figure revised from 3,896 to 3,986 and total revised from 78,895 to 78,985.
Rail passenger compensation figures between 2018 and 2019 released
