Department For Transport
October 24
08:30
2024
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Compensation paid by train operators since 2016 in accordance with their Passengers Charter and including:
- delay repay compensation
- compensation paid under the traditional charter scheme
- discretionary compensation
For more information, including compensation paid under the traditional charter scheme, seeprevious figures for rail passenger compensation payments.
These rail passenger compensation figures are influenced by numerous factors including propensity of passengers to claim compensation when they are delayed, the claim rate. Research into claim rate was completed in 2023, 2020 and 2018.