If you have organisation admin permissions, you can:
- view your organisations accounts and the applications they have access to
- unsuspend your organisations accounts
- reset 2-step verification for your organisations accounts
- resend signup emails for your organisations accounts
- manage permissions for devolved applications (for example, Manuals Publisher or the editor permission in Whitehall Publisher)
You cannot manage the managing editor permission for Whitehall Publisher. You must submit a request using the accounts request form instead.
How to get organisation admin permissions
Ask your GOV.UK lead to make a request using the accounts request form.
View your organisations accounts
You manage your users through the Users tab in the Signon dashboard.
You can then search for a specific name or email address, or filter your users by their:
- account status - active, suspended, invited or locked
- 2-step verification (2SV) status - enabled, not set up or exempted
- role - normal user or organisation admin
- permissions
You can export a CSV of your users to see what permissions they have across all applications.
You cannot manage accounts in the agencies that your organisation looks after, unless you have the super organisation admin permission.
Unsuspend and unlock accounts
You need to select an individual user account to unsuspend or unlock their account.
On the user account page, there are 2 relevant links below the Actions heading:
- View account access log
- Unsuspend user or Unlock account
The account access log will show you the account history, for example if theyve entered an invalid password or if theyve successfully logged in.
The unsuspend link will take you to another screen. You need to untick the suspended box and save to unsuspend the users account.
The unlock account link will only appear when a users account is locked. Click it to unlock an account.
You can only unsuspend and unlock accounts in your departments agencies if youve got the super organisation admin permission.
Reset 2-step verification (2SV) on accounts
Select an individual user account to reset their 2SV. Select Reset 2-step verification under the Actions heading.
The user will be prompted to set up 2SV again the next time they sign in.
Resend signup email
Select Resend signup email under the Actions heading. This will automatically resend the signup email.
Manage permissions for devolved applications
Youll need to have access to the application to give (grant) access or manage permissions for an individual user account. You cannot create new accounts - you must request a new user account.
You can manage permissions for:
- Content Data - grant or remove access
- Contacts - grant or remove access
- GovSearch - grant or remove access
- Manuals Publisher - grant or remove access, add or remove editor permission
- Places Manager - grant or remove access
- Specialist Publisher - grant or remove access, add or remove editor permission
- Support - grant or remove access, add or remove permissions for content advice and request forms (content_requesters), campaign request form (campaign_requesters) and user access forms (user_managers)
- Whitehall Publisher - add or remove editor permission
If the application or permission is not devolved, you can submit a change user account request to change permissions for an account.
To change permissions for an account, select an individual user account in the Users section of Signon and then select Manage permissions under the Actions heading.
To give access to an application which the a
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