If youre a managing editor, you can get permission to become an organisation admin so you can:
- view your organisations accounts and the applications they have access to
- unsuspend your organisations accounts
- manage permissions for devolved applications (for example, Manuals Publisher)
You cannot manage access for Whitehall publisher or reset 2-step verification (2SV). You must submit a request instead. Use the Other, give details part of the form for requests about 2SV.
How to get permission
Most managing editors already have this permission. If you do not, you can ask to get your permission changed.
View your organisations accounts
You manage your users through the Users tab in the Signon dashboard.
You can then filter your users by:
- their role - normal user or organisation admin
- their account status - suspended, invited, passphrase expired, locked or active
- 2-step verification (2SV) status - enabled or not set up
You can export a CSV of your users to see what permissions they have across all applications.
You cannot:
- change any of your users details, for example their email address
- manage accounts in your departments agencies that you may look after (unless you have the super organisation admin permission)
Unsuspend and unlock accounts
You need to select an individual user account to unsuspend or unlock their account.
There are two links below the users name:
- Account access log
- Unsuspend user
The account access log will show you the account history, for example if theyve entered an invalid password or if theyve successfully logged in.
The unsuspend link will take you to another screen. You need to untick the suspended box and save to unsuspend or unlock the users account.
You can also unlock and unsuspend accounts in your departments agencies if youve got the super organisation admin permission.
Resend signup email
Select the resend signup email in the line with the users name. This will automatically resend the signup email.
Super organisation admin
Super organisation admin allows you to manage the accounts of your organisation and any that are related to your organisation.
You can do all the same things as the organisation admin but for all related organisations that are modelled under your organisation.
You can get the super organisation admin permission if you look after the people in your departments agencies that have access to GOV.UK tools.
Request the super organisation admin permission.