GovWire

Your GOV.UK lead or an organisation admin can request an account for you to access GOV.UK publishing applications. Theyll typically be in your organisations GOV.UK content, digital content, publishing or digital communications team.

They can request a new account through the new user account request form.

Access and training for Whitehall Publisher

Youll need to complete one of the following training courses to get access to Whitehall Publisher:

• Writing and Publishing on GOV.UK for press officers - if you only need to publish news stories and press releases
• Writing and Publishing on GOV.UK - for all other content types

You and your GOV.UK lead or an organisation admin will need to complete several tasks.

1. Your GOV.UK lead or an organisation admin requests training through the new user account request form.

2. Youll be automatically enrolled on to the training course - set up your account on the training platform using the link in the email inviting you to complete the course.

3. Youll be invited to set up your account on the Integration environment.

4. Once youve finished the course, ask your GOV.UK lead or the person who requested your account to check youve successfully completed the training.

5. If youve successfully completed the training, your GOV.UK lead can request your account for the Production environment using the new user account request form.

6. Youll be invited to set up your account on the Production environment within 2 days.

If youre a GOV.UK lead or an organisation admin, youll be given access to a checklist and example content to check if a new publisher has successfully completed the course. Youll be given access the first time you request training for a new publisher.

If you have a writer account you can create Whitehall content but you cannot publish it. When you get your account, youll have writer permissions.

If you have an editor account, you can create and publish Whitehall content and you can review (2i) content submitted by others.

If you have a managing editor account, you can:

• create, publish and 2i Whitehall content
• unpublish Whitehall content
• withdraw and unwithdraw Whitehall content
• change your organisation page layout

Regardless of what type of account you have, you may also have organisation admin permissions. If you have organisation admin permissions, you can:

• request training and accounts for new starters
• manage your organisations accounts

Most organisations are limited to 5 managing editors and 5 organisation admins, who can be the same people.

If you have organisation admin permissions, you can:

• view your organisations accounts and the applications they have access to
• unsuspend your organisations accounts
• reset 2-step verification for your organisations accounts
• resend signup emails for your organisations accounts
• manage permissions for devolved applications (for example, Manuals Publisher or the editor permission in Whitehall Publisher)

You cannot manage the managing editor permission for Whitehall Publisher. You must submit a request using the accounts request form instead.

How to get organisation admin permissions

Ask your GOV.UK lead to make a request using the accounts request form.

View your organisations accounts

You manage your users through the Users tab in the Signon dashboard.

You can then search for a specific name or email address, or filter your users by their:

• account status - active, suspended, invited or locked
• 2-step verification (2SV) status - enabled, not set up or exempted
• role - normal user or organisation admin
• permissions

You can export a CSV of your users to see what permissions they have across all applications.

You cannot manage accounts in the agencies that your organisation looks after, unless you have the super organisation admin permission.

Unsuspend and unlock accounts

You need to select an individual user account to unsuspend or unlock their account.

On the user account page, there are 2 relevant links below the Actions heading:

• View account access log
• Unsuspend user or Unlock account

The account access log will show you the account history, for example if theyve entered an invalid password or if theyve successfully logged in.

The unsuspend link will take you to another screen. You need to untick the suspended box and save to unsuspend the users account.

The unlock account link will only appear when a users account is locked. Click it to unlock an account.

You can only unsuspend and unlock accounts in your departments agencies if youve got the super organisation admin permission.

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