GovWire

This guidance tells HM Passport Office staff why we need a delivery address and how to:

• correctly record a customers address to prevent errors and incorrect deliveries of passports and supporting documents
• ask for evidence to use and record an alternative or care of address
• change a customers delivery address after they send in their application
• confirm an address for a third party or vulnerable person
• check a customers address using Digital Application Process (DAP)
• update a customers address on DAP
• when and how to use the Application Management System, alternative address field

This guidance must be used for deliveries of new passports and the return of supporting documents. This includes when we have refused the application because the customer has no claim, or the customer has withdrawn their application.