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Guidance: Reimbursing out-of-pocket expenses: caseworker guidance

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Hm Passport Office
November 10
15:43 2022
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Compensation: reimbursing customers for out of pocket expenses (accessible)

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Compensation: reimbursing customers for out of pocket expenses

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This guidance tells HM Passport Office staff in Application Processing Centres (APCs) how to reimburse a customer for out of pocket expenses (OPE) caused by errors made by HM Passport Office.

Published 13 October 2020
Last updated 10 November 2022 +show all updates

  1. Updated guidance published.

  2. First published.

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