GovWire

Before you travel, you should check your eVisa has all the correct details. If theres an issue with your eVisa,there are steps you can take to try to resolve it.

If youre travelling to the UK on an electronic travel authorisation (ETA), see our ETA guidance.

If youre travelling out of the UK

If youre in the UK with permission and have a UKVI account, youll need to check the information in your account is correct before you travel.

You can do this by:

• checking your immigration status is displaying correctly by using the view and prove your immigration status service if your status is displaying incorrectly, report an error with your eVisa
• using the update your UKVI account details service to check:
  • the passport you will use for travel is linked to your account
  • your personal details are correct

If you have dual nationality

If you have dual nationality and neither of those nationalities is British or Irish, youll need to add the passport youll use to travel to your account. If you have a passport for both nationalities, you can add both to your account.

For British or Irish citizens who hold dual nationality, or those with the right of abode, youll need to show your carrier (for example airline, rail company, or other transport provider) either:

• your British or Irish passport
• another passport containing a certificate of entitlement to the right of abode

If youre travelling to the UK and you have an eVisa

If youre outside the UK and have permission to travel to the UK, youll need to check the information in your UKVI account is correct before you travel.

You can do this by:

• using the view and prove your immigration status service to check your immigration status is displaying correctly and you have permission to travel to the UK if your immigration status is displaying incorrectly, report an error with your eVisa
• using the update your UKVI account details service to check:
  • the passport youll use for travel is linked to your account
  • your personal details are correct

You should also check that the passenger information youve provided to the carrier matches the details on your passport or immigration permission.

If you cannot access your eVisa

If youre outside the UK and cannot access your eVisa, you can get help to recover access to your UKVI account. If your immigration status is displaying incorrectly, youll need to?report an error with your eVisa.

If youre unable to recover your account but have a valid physical document that shows you have permission to travel, you can show that to the carrier.

If youre unable to recover your account and have no other evidence of your permission to travel, you should consider applying for a temporary visa which lets you re-enter the UK once only.

Adding a different passport to your UKVI account

If youre outside the UK and need to add a different passport to your UKVI account, how you do this depends on whether your personal details have changed.

Personal details include:

• name
• nationality
• date of birth
• sex

If none of your personal details have changed, you can add a new or different passport to your UKVI account using the update your UKVI account details service.

If your personal details have changed, you wont be able to use the update your UKVI account details service to add your new passport from outside the UK. This means you may experience delays or complications with your travel back to the UK if you use your new passport for travel.

You should consider applying for a temporary visa which lets you re-enter the UK once only.

Once youre inside the UK, youll be able to use the update your UKVI account details service to add your new passport to your UKVI account and update your personal details.

If youre travelling to the UK and you dont have an eVisa

If youre outside the UK, see if you can get access to your eVisa before you travel.

You will need:

• access to a smartphone
• a mobile phone number
• an email address?
• your BRP card or a valid passport with your BRP number or visa application number

If you cannot access your eVisa

Youll need to confirm you have permission to enter and stay in the UK by showing your carrier your valid passport.

If you have one, you must also show your carrier your valid, physical proof of your permission to enter and stay in the UK. For example:

• passport endorsements, such as indefinite leave to enter wet ink stamps
• vignette stickers in passports, such as entry clearance or visa vignettes

Otherwise, you may experience delays or complications with your travel back to the UK.

If you cannot access your eVisa and have no other evidence of your permission, you should consider applying for a temporary visa which lets you re-enter the UK once only.

Once youre inside the UK, youll be able to get access to your eVisa and view your immigration status.

Get help

If you need more help, you can?contact us.