GovWire

Common questions

Get answers to these common questions quickly and easily online.

Find out:

• a property title number, who owns a property, the last sale price and a propertys location

How to:

• request expedition of a registration application
• protect your land and property from fraud
• deal with land and property when someone has died
• update a contact address
• change your name on a property record
• deal with common boundary matters

Online support forum

Use ouronline support forumto ask questions or find answers to general queries. You can search for a thread that covers the information youre looking for or start your own.

Contact form

Use the contact form if you cannot find answers online, to send us a message or to report an error. Select from a series of drop-down options to help us to route your enquiry to the right person.

Start now

Our team handles all messages with sensitivity, but please note we cannot accept any marked private and confidential or in confidence.

Phone

To maintain customer service and quality standards, calls may be recorded.

Our current opening hours are Monday to Thursday (excluding Bank Holidays), 8am to 5pm. Our phone service is usually quietest between 8am and 9am. On Fridays our service is temporarily unavailable as part of our aim to process more casework. You can still contact us via our online contact form or support forum, which we carefully monitor for any urgent enquiries.

Find out aboutcall charges.

Customer Support Centre

If you need to speak to a trained caseworker, our customer support colleagues* can help. Call:

You will hear a list ofoptionswhen you phone us. Pick the appropriate option to speak to someone to help you with your query.

*Customer support colleagues refer queries to our case owners only where necessary.

Post

Send your applications and correspondence by post to ourstandard address.

Please address these to HM Land Registry Citizen Centre.

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