GovWire

Ask a question about SFI

If you have a general question about SFI, contact us by:

• email: ruralpayments@defra.gov.uk - use SFI in the subject header and include your Single Business Identifier (SBI)

• telephone: 03000 200 301 - Monday to Friday from 8.30am to 5pm, except bank holidays

• post: PO Box 325, Worksop, S95 1DG

How to submit a query about your SFI application, agreement or payment

You can use the Rural Payments service to raise a query about your SFI application, agreement or payment. Sign in to the Rural Payments service and select Create or view a query to raise a new query.

Alternatively, use the SFI query form to:

• send us further evidence or information about a query youve already raised

• disagree with a letter or email youve received from us about your SFI application, agreement or payment

• disagree with our decision about your SFI application, agreement or payment

For queries about the SFI pilot, use the SFI pilot query form.

To submit your completed SFI query form to us, click the email form button at the end of the form. Youll only be able to do this if you:

• open the form in a PDF reader, such as Acrobat Reader

• download and save the form to your computer

For multiple queries, submit one form for each query and send them separately.

After youve submitted your SFI query form, well contact you to either:

• explain what action we have taken as a result of your query

• tell you that we do not need to take further action and explain why

How to make a complaint about SFI or appeal a decision

Follow the RPAcomplaints procedure if you need to make a complaint or appeal about a decision weve made about your SFI application, agreement or payment.